You have a debt
Have you received a letter, deed, e-mail, text message or other message from us, or have we personally visited you? In that case, we ask you to take the necessary action immediately. Only in this way can any additional costs and inconvenience be kept to a minimum.
If you have any questions or comments, don't hesitate to contact us ! In this way we can inform you correctly and, if necessary, look for a solution together. Below you will find an answer to a number of questions that we regularly receive.
You want to pay?
Pay on time and in full:
- By transfer to our third-party account KBC IBAN BE71 4310 6709 5169 – BIC:KREDBEBB, stating the correct (structured) statement in your file.
- Pay cash at our counter at B-3000 LEUVEN / BELGIUM, Vital Decosterstraat 46/0201.
- Pay via your file online.
You want to pay, but you can't do it immediately or not in one go?
Contact us immediately for payment deferral or a payment plan.
It is wise to outline your financial situation in an honest and transparent manner. We can then communicate this to our client with the request to take your specific situation into account. After all, it is our client who ultimately decides whether we can agree to your request.
We will let you know as soon as possible whether we can agree, and under what conditions.
You dispute the guilt?
Contact us immediately to inform us of your reasons for disputing.
We will check with you as soon as possible what options you still have.
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